Stockman Steaks Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. This does not include the shipping time. You will receive a text message notification the night before your order arrives just after 8.00pm and another text message after it has been delivered.
Domestic Shipping Rates
All orders are shipped by our frozen transport services 100% Free.
Australia wide delivery
We deliver nationally but only within Australia. If we cannot deliver to your post-code, as you may be in a regional area that we do not deliver to, our system will alert you and will not process your order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us via the Contact Us Link section on our page and we will look into it for you.
Shipping to P.O. boxes
We do not ship to PO Boxes.
Refunds, returns, and exchanges
If you do not receive your order and we are able to verify this with our Proof of Delivery system, we will send out a replacement order.
In the event that your order arrives damaged in any way, please contact us via the Contact Us Link section on our page with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
As we are selling a food product, we do not offer returns or exchanges. However, we will issue a replacement, credit or refund if there is a problem with the order.
Please note that after an order has been prepared and delivered to our frozen freight courier it cannot be canceled. The reason being is that food cannot be returned to us in a cold chain delivery environment.
If you have any further questions, please don't hesitate to contact us via the Contact Us Link section on our page.
